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I paid with my credit card, can I get a refund in another way?
If you cancel an order after paying thru credit card, refund will be through cancellation of credit card transaction in your designated bank, and no refund will be made in other way such cash or points.
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For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours(KOREA): 08:00 - 17:00 (excluding weekends and holidays)
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Your order has been canceled due to product out of stock.
If the ordered product is out of stock due, delay in production or discontinuation etc, you will receive a cancellation advisory via SMS.
After the cancellation is approved, the refund will be process thru the original payment method.
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For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours(KOREA) : 08:00 - 17:00 (excluding weekends and holidays)
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When returning an item, can I send it via any courier I choose
If you want to ship the product yourself, please send it back through the courier contracted by the seller for smooth return process.
Additional shipping charges may apply if the items are returned via other courier.
※ If you have already returned the product by using other courier service, please check the return note information and send a receipt as a proof of return to our customer center.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------
For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours(KOREA) : 08:00 - 17:00 (excluding weekends and holidays)
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Can I specify the delivery date and time?
It is difficult to specify the delivery date and time because the delivery time of the product may vary depending on the stocks and delivery preparation period, delivery route, and delivery volume of the courier company. However, if you place an order directly over the phone and set up a date with the person in charge, it is possible to ship within 1-2 days as much as possible within the margin of error.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------
For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours(KOREA) : 08:00 - 17:00 (excluding weekends and holidays)
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I have completed the payment after ordering, but I want to change the shipping address
After ordering, changes can be made until 'Product is being prepared'.
However, only one delivery can be set for one order number, and if you want to change the shipping address during 'product preparation' stage, you can contact our customer service center to guide and assist you with this matter.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------
For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours (KOREA) : 08:00 - 17:00 (excluding weekends and holidays)
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I have already placed an order, can I change my payment method?
It is not possible to change the payment method after purchasing the product.
If you order directly through a landline phone, delivery will be made in advance, and if you wish to change the payment method after shipment, you can contact our customer service center to guide and assist you.
When order is made in an online market, please proceed with the change request by contacting the customer center.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------
For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours (KOREA) : 08:00 - 17:00 (excluding weekends and holidays)
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I bought a product, but there are missing items
If an item is missing, you can request for a return and exchange get a refund.
But in case of simple item missing, please contact customer service center directly for your guidance.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------
For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours (KOREA) : 08:00 - 17:00 (excluding weekends and holidays)
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I received a text message about deposit from an unknown number
Beware of phishing and smishing scams.
If you receive a text from an unknown source requesting payment for a product, never click on the link or call the number.
Immediately please report to the customer center of the company listed on the landline or online market.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------
For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours (KOREA) : 08:00 - 17:00 (excluding weekends and holidays)
9. My order is already shipped but I cannot track my shipping status
Shipping tracking can be checked 1-2 business days after the seller ships the product.
If you ordered directly over the phone, you will be notified via email or SMS.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------
For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours: 08:00 - 17:00 (excluding weekends and holidays)
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My order is already shipped but I cannot track my shipping status
Shipping tracking can be checked 1-2 business days after the seller ships the product.
If you ordered directly over the phone, you will be notified via email or SMS.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------
For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours (KOREA) : 08:00 - 17:00 (excluding weekends and holidays)
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When will my order be delivered?
Please note that when ordering directly over the phone, the estimated delivery date will not be immediately informed.
However, when ordering products using the online market, it takes about 1 to 2 days from order confirmation to delivery departure, and it takes 3 to 4 days from the departure date to delivery completion.
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------
For further inquiries, please contact us by e-mail or telephone line:
CNS Company Customer Center
→ Email: cnscompany_b@naver.com (KOR) / cnssales26@gmail.com (ENG)
→ Phone number: +82 62-714-1433
→ Operating Hours (KOREA) : 08:00 - 17:00 (excluding weekends and holidays)
